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Level 1: Introduction to Operational Excellence
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- Overview and brief history of Operational Excellence
- The five OE Principles and how to apply them
- Practice some of the OE tools (User journey, Runners, Repeaters and Rarities, SIPOC, Value & Waste) and problem solving techniques (5 Whys, Affinity Diagram, Fishbone)
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- Apply OE tools to improve processes and user experience
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Level 2: Operational Excellence Practitioner Training
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